Service Manager Value Added Distributors at Segway Ninebot in Amsterdam

Wat ga je doen als Service Coördinator bij Segway-Ninebot?

You are responsible to deliver an excellent service experience to our distributors, retailers, dealers and end consumers as well, manage day-to-day business and develop appropriate standards and processes to continuously elevate the overall service experience. This position interacts with all corresponding departments and our other offices located in Europe, to provide and process information in response to (technical) inquiries, concerns, complaints and other product related questions.

Duties & Responsibilities:
• Customer focused: support distributors (B2B) either by telephone or electronically concerns or complaints
• Manage 3rd party repair centers performance in your countries
• Obtain and evaluate all relevant information to handle inquiries
• Operational excellence: you must understand and own every aspect of the service center’s performance
• Advise and follow up on customers on technical queries
• Direct requests and unresolved issues to the designated resource
• Communicate and coordinate with internal departments
• Maintain relationship with kick scooter retailers and service center
• Creation of after sales process and repair network for e-scooters

Bekijk de vacaturevideo en krijg direct een indruk!

Is Segway-Ninebot jouw volgende werkgever?

Segway-Ninebot is een wereldwijd bedrijf dat luxe elektronische goederen produceert en verkoopt en heeft een regionaal Europees hoofdkantoor in Amsterdam.

Het bedrijf begon in 1999 met uitvinder Dean Kamen, die het product uitvond waar Segway bekend om staat, de personal transporter. Na jaren de producten te hebben verkocht aan touroperators, beveiliging, politie, magazijnen en andere B2B-oplossingen, fuseerde het bedrijf in 2015 met het Chinese bedrijf Ninebot. Het gecombineerde bedrijf richt zich nu op onderzoek en ontwikkeling, ontwerp, productie, distributie en verkoop van korte -vervoersproducten voor zowel bedrijven als consumenten; Hierbij kan je denken aan diverse soorten eScooters, kickScooters en andere elektrische vervoermiddelen.

Sinds de fusie is het productassortiment snel uitgebreid met producten in de categorie micromobiliteit, maar ook fun- en robotica-oplossingen. Het uiteindelijke doel is om de evolutie van de producten te bevorderen om ’s werelds toonaangevende leverancier van mobiele robotica-oplossingen te worden.

Wat verwachten we van jou?

Qualifications:
• Bachelor degree in a technical area
• Minimum of 3 years’ experience in a service (related) role
• Excellent knowledge of customer service principles and practices
• Technical acumen is required – you must develop a knowledge of all Segway products
• Knowledge of administrative procedures
• Able to work independently and exercise good judgement
• Fluent in English, both verbal and written
• Advanced use of Microsoft Office
• Effective communication and interpersonal skills for collaborating with diverse teams and stakeholders.
• Proficiency in diagnosing and troubleshooting technical issues
• Knowledge of inventory management principles and supply chain processes.
• Strong organizational skills with the ability to manage schedules and prioritize tasks.
• Proactive and positive attitude
• Team player and strong customer oriented skills
• Problem analysis and problem-solving
• Stress tolerance

Wat mag je van Segway-Ninebot verwachten?

You will receive a good salary and will work in an attractive and challenging position at a unique and progressive market leader in the field of micromobility. You will receive 25 vacation days, a laptop and a company phone. You will also be given every opportunity to develop and develop yourself and you will take the next step together with Segway-Ninebot!